Clear steps when cooling is lost
Both compartments covered
We diagnose faults affecting the fridge, freezer or the appliance as a whole.
Symptoms guide our checks
Frost, water and noise patterns help us focus on the relevant cooling systems.
Temperature monitoring advice
We explain what to watch as the appliance returns to its normal temperature.
Investigate rising or unstable temperatures
A fridge freezer not cooling needs prompt attention because stored food can soon become unsafe. You may notice one compartment warming, heavy frost, leaking water, constant running or a new fan or compressor noise. We repair domestic refrigeration appliances in Wigan and use these details to direct the diagnosis. Door seals, thermostats, sensors, fans, defrost systems and drainage channels can all affect temperature. Refrigeration components may also require assessment. Tell us whether the fridge, freezer or both are affected, when the change began and whether ice, warmth or noise appeared at the same time.
Protect food while we assess the fault
Move vulnerable food according to official food-safety guidance and avoid relying on a compartment that isn't holding a safe temperature. Keep ventilation spaces around the appliance clear and don't chip away ice with tools, as this can cause damage. We examine the systems related to the symptoms and explain the proposed repair before continuing. After work is complete, temperature recovery may take time. We can explain what to monitor so you can check that cooling is settling correctly without repeatedly opening the doors and releasing cold air.
Frequently asked questions
What should I do with food if cooling has stopped?
Follow current food-safety guidance and move vulnerable items to suitable cold storage where possible. Don't judge safety by smell or appearance alone. Note the appliance temperature and when you first became aware of the fault.
Why is the freezer cold but the fridge warm?
The compartments often share airflow and control systems, so a fan, sensor, ice build-up, damper or defrost problem may affect only one area at first. We inspect the model's cooling arrangement to find the cause.
How soon should temperatures settle after a repair?
Recovery time depends on the appliance, room conditions and how often the doors are opened. We can explain what applies after the repair. Use a suitable appliance thermometer and follow the manufacturer's guidance while temperatures stabilise.